TERMS AND CONDITIONS

PRODUCTS AND PRICING

All products listed on the website, their descriptions, and their prices are subject to change from time to time.

Purchase of a product on the website is subject to availability of stock.

BNB reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without notice.

In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error, error in pricing or information received from BNB’s suppliers, FNP shall have the right, post the acceptance of any order, to decline or cancel any such order, whether or not the order has been confirmed and/or you have been charged for such product or service. If you have already been charged for the order and BNB cancels your order, we will refund the amount.

The product specifications (weight, size, colour etc.) mentioned with the product photos displayed are only approximate. There may be a slight variation in the pictures and the respective products.

The message on the complimentary message card, which is provided by BNB, can either be printed or hand written, depending on where the delivery is scheduled for.

ORDERS AND ACCEPTANCE OF ORDERS

When you make an order, you are making an offer to purchase, and such offer is subject to acceptance by us. Your receipt (email/push notification) of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time, after receiving your order, to accept or decline or cancel your order (in whole or in part) for any reason whatsoever. We may require additional verifications or information before accepting any order. In the event of a purchase, you will be required to accurately provide the recipient’s name and shipping address. You agree that, if BNB cancels all or a part of your order, your sole and exclusive remedy is either that:

(a) BNB will issue a credit to your credit/debit card or bank account in the amount charged for the cancelled portion (if your account card has already been charged for the order) or
(b) BNB will not charge your credit/debit card or bank account for the cancelled portion of the order.

For your convenience, BNB accepts Visa, Master Card, Diners Club, Maestro, American Express, Debit Card, Razor Pay and PayPal. Notwithstanding anything contained herein, any and all payments made by above mentioned options, either through payment gateway on the BNB website are subject to specific terms and conditions of such third party payment gateways.

SUBSTITUTION POLICY

Since flower arrangements are hand-made, there may be a slight variation from the picture shown. Occasionally, substitution of flowers is necessary due to temporary and/or regional unavailability issues.

Every cake we offer is handcrafted and since each chef has his/her own way of baking and designing a cake, there might be slight variation in the product in terms of design and shape. Occasionally, substitution of flavors/designs is necessary due to temporary and/or regional unavailability issues.

In such cases, our experienced team will ensure we deliver the product as close as possible to the description/photograph shown and will only substitute items of equal or higher value.

In an event where a product that you have ordered is out of stock or unavailable, we will contact you to give an option of an alternate product. If we are unable to get in touch with you, we will proceed with sending you the alternate product since we know that you are sending it to your loved one(s) on a special occasion and we would not want anything to dampen the spirit of the occasion.

ORDER MODIFICATION/CACELLATION POLICY

There are some orders which we are unable to accept and can be cancelled by our side. We reserve the right to cancel any order for any reason, like under any unforeseen circumstances that may come in the way of your order that may be limitations on quantity available of purchase, error in product(s) or pricing information, or limitations of our credit department.

Before accepting any order, we need to have some details and information from your side. Before cancelling any order, we will contact you.

Same day orders are processed immediately, and usually cannot be modified/cancelled. However, in case you want to modify/cancel an order, you can reach us on +91-8123535454/+91-9741140150 (08:00 hours to 22:30 hours, 7 days a week). If the order has not been prepared or is not out for delivery, we will try to modify/cancel the order for you. If the order has already been prepared/dispatched, it cannot be cancelled/modified and you will be charged for the order.

In other cases of order modification/cancellation, please give at least 24 hours’ advance notice.

ORDER/DELIVERY CONFIRMATION EMAIL

Shortly after you place an order, you will receive an Order Confirmation e-mail which will include all the details of your order, including the order number which will be required in the event you need to contact BNB.

In case you have not received an Order Confirmation e-mail and SMS, please call on +91-8123535454/+91-9741140150 (08:00 hours?22:30 hours, 7 days a week) or write to us at support@bakenbloom.com

You will also receive a Delivery Confirmation e-mail when your order has been delivered.

SHIPPING AND DELIVERY POLICY

Flowers may be delivered in fully bloomed, semi-bloomed or bud stage.

  • For same-day standard time delivery, orders must be received by BNB before 6:00 pm, Monday – Sunday, IST.
  • For same-day fixed time delivery, orders must be received by BNB before 6:30 pm, Monday – Sunday, IST.
  • For same-day midnight delivery, orders must be received by BNB before 7:00 pm, Monday – Sunday, IST.

You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.

Delivery may take longer due to:

1. Bad weather
2. Political disruptions
3. Other unforeseen circumstances

In such cases, we will proactively reach out to you. Please check your e-mails regularly for updates.

Before major occasions, we suggest that you place your order at least five days in advance.

Products that are hand delivered cannot be delivered along with courier products.

For perishable items like cakes and flowers, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:

  • Wrong shipping/delivery address.
  • Recipient not available.
  • Premises locked.
  • Recipient refusing to accept the delivery.

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.

Proof of delivery will be provided in case of any dispute in delivery.

Deliveries are made on Sundays and on Public Holidays for products that are delivered by hand.

If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made. We will surely try our best as mentioned below-

  • Call the recipient to schedule an appropriate delivery time.
  • Leave a note on the recipient’s door asking them to contact the florist to schedule a delivery time.
  • Leave the bouquet/arrangement in a covered, secure area of the home (porch, garage, or other entrance)
  • Leave the bouquet/arrangement with a neighbor and place a message on the recipient’s door with this information.

MIDNIGHT DELIVERIES

Subject to the other terms of the Shipping Disclaimer, delivery will be made between 11.00 PM to 11.59 PM on the chosen delivery date. Note: Please choose the date of delivery a day prior to the date of occasion.

FIX TIME DELIVERIES

We cannot commit the exact time for delivery. Subject to the other terms of the Shipping Disclaimer, the order will be delivered +30 or -30 minutes as per selected time.

DUPLICATE ORDERS

If you have placed two or more identical orders by mistake, please let us know about it. We will give a full refund for the duplicate order, provided that the order has not been prepared or delivered.

If we find that the same order has been made twice, we will try to contact the customer to confirm the order. If the customer is not contactable, we will take the decision on your behalf and that will be final.

PAYMENT TERMS

You agree to pay the price applicable for the product or service on our website at the time you submitted your order (Product Price), the delivery fees for the delivery service you select, if any (Delivery Fees).

All payments are non-refundable (except as expressly set forth in the Terms and Conditions). We reserve the right to charge late fees on all due payments equivalent to the lesser of 1.5% per month on the unpaid balance or the highest rate allowed under Applicable Law. You agree to pay for all collection costs, attorney’s fees, and court costs incurred in the collection of past due amounts.

Discounts are applicable only on a minimum cart value of Rs. 500 and above.

PAYMENT DETAILS

Order delivery is totally subjected to the payment credited in BNB’s a/c. unless payment is received by us, the order will not be processed.

Online: Customer can place order on website and make the payment through mentioned modes of online payment Debit Cards, Credit Cards, Net banking, PayPal and Razor Pay.

Debit Cards: Payment can be done through Visa Electron and other debit cards.

Credit Cards: Payment can be done through all National and International Credit Cards.

Cash Bank Deposit: Customer can visit the branch directly to deposit the payment or can transfer the payment through net banking.

ACCOUNT DETAILS:

HDFC BANK, Bangalore.

Account Name: Bake N Bloom

A/C No.: 50200042346300

IFSC CODE: HDFC0000523

For Cash Deposit customer needs to follow up with us so that records can be updated and order can be processed. Any transaction above INR 2000/- would mandatory invite customers authorisation letter in the prescribed format authorising BNB to debit his account. Any transaction above INR 5000/- would mandatory invite customers authorisation letter in the prescribed format, Identity proof Driving Licence, PAN, Passport, Voter ID Card) apart from front and back side of the credit card.

BNB doesn’t take the responsibility of any transaction which is processed without your consent and knowledge .The cardholder is solely and totally liable for the transactions and the amount charged on his A/c.

You can even call us at +918123535454/ +91-9741140150 (08:00 hours to 22:30 hours, 7 days a week) to book an order.

COMMUNICATIONS

You agree to receive communications from us by e-mail, SMS or any other communication made electronically, verbally or physically through post. You agree that all agreements, notices, disclosures and other communications that BNB provides to you by e-mail or in any other aforementioned mediums satisfy any legal requirement that such communications be in writing.

In some cases, we will be contacting the recipient before delivery. If you wish we do not contact the recipient, please call our Customer Care at +918123535454/ +91-9741140150 and notify them about the same.

Since we are in an occasion based gifting business, we would like to remind you in future year(s) for the same occasion. You give your consent for us to contact you through SMS, phone call and email on your registered phone number and email id, to assist you with our free Occasion Reminder Service.

FEEDBACK AND SUGGESTIONS

At BNB, we make every effort to ensure that you receive excellent products and services. We strive hard not only meet, but exceed your expectations. If, at any time, you experience problems with an order or are not happy with our service, you can call us on +918123535454/ +91-9741140150 (08:00 hours-22:30 hours, 7 days a week) or write to us at support@bakenbloom.in

Your feedback and suggestions are important to us.

Note: Complaints need to be made within 48 hours from the time of delivery, after which we will not be able to register any complaints. Complaints against non-delivery needs to be made within 15 days from the date of delivery, after which we will not be able to register any complaints. In case of a defective or a bad quality product complaint, we will replace it. For quality purpose, we might have to get a reverse pick up done for that product, before we can get a redelivery done.

RETURNS AND REFUND POLICY

No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at support@bakenbloom.in or call us at +91-8123535454/+91-9741140150 (08:00 AM-10:30 PM, Monday-Sunday).

BNB is not responsible and does not guarantee refund for cases where:

  • Flowers, plants, fruits, sweets, gift products and preserved items are delivered to incorrect address provided by the sender.
  • Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
  • Product quality problems caused by improper handling of the product.

A full refund for cancellations is allowed if made 24 hours or more prior to the scheduled delivery date.
In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment.

Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by BNB, refund takes 7 to 10 business days to reflect in your account.

Offline refund is credited once the customer shares the bank details post which it takes 7 to 10 working days.

Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by BNB, refund takes 7 to 10 business days to reflect in your account.

Offline refund is credited once the customer shares the bank details post which it takes 7 to 10 working days.

Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by BNB, refund takes 7-10 business days to reflect in your account.

Offline refund is credited once the customer shares the bank details post which it takes 7 to 10 working days.

EXCHANGE POLICY

It will not be possible for us to accept any request for product exchanges.

DAMAGED/DEFECTED PRODUCTS

If any product received by you is damaged/defective, you can let us know the same. You can call us at +91-8123535454/+91-9741140150 (08:00 hours?22:30 hours, 7 days a week) or send us an e-mail with the photographs of the same at support@bakenbloom.in, within 48 hours of receiving the product. We will either deliver to you the new product or refund the amount to you. Subject to the Terms and Conditions, once refund is initiated by BNB, it takes 7-10 business days for the refund amount to reflect in your account.